by Andreina West | Jan 6, 2016 | Press Release
Results highlight changes in enquiry routing as businesses large and small strive to boost the customer experience while reducing costs Intelecom, a provider of cloud-based contact centre solutions has sponsored ‘The Interaction Routing’ chapter of The UK Contact...
by Andreina West | Dec 10, 2015 | Press Release
8×8 extends solutions for UK public sector with new SaaS offering London 10 December, 2015 – 8×8, Inc. (NASDAQ: EGHT), a leading provider of cloud-based unified communications and contact centre solutions, today announcedthat its EasyContactNow (ECN) cloud...
by Andreina West | Dec 10, 2015 | Press Release
Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution. This latest release sees the introduction of enhanced web Chat, wallboard and media archive capabilities. In addition, Intelecom now...
by Andreina West | Dec 3, 2015 | Press Release
Results highlight future growth with exponential rise in multimedia channels such as Web Chat, Video and WhatsApp Intelecom, a provider of cloud-based contact centre solutions, has released the results of its latest survey of 400+ contact centre professionals...
by Andreina West | Dec 2, 2015 | Press Release
Datix announced today that Oxfordshire Clinical Commissioning Group (OCCG) has expanded its use of Datix patient safety software to drive the organisation’s GP Feedback Programme. OCCG uses Datix to capture feedback from 600 GPs at 78 practices, identify trends and...
