by Madeleine Penney | May 18, 2017 | Press Release
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must always be considered in parallel. Brandon contemplates the need to react to change and nurture the agent’s journey to create exceptional customer journeys. The world of...
by Madeleine Penney | May 10, 2017 | Press Release
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options Look around you, we all lead busy lives where time is of the...
by Madeleine Penney | May 9, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Puzzel (formerly Intelecom), lists 10 simple strategies to ensure Web Chat works for an organisation The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time...
by Madeleine Penney | May 4, 2017 | Press Release
Ground-breaking survey into the future of risk management launches Risk Agenda 2025 project Maidenhead, UK. 4 May 2017 – Sword Active Risk, a supplier of specialist risk management software and services, is a key supporter of the newly launched Risk Agenda 2025...
by Madeleine Penney | May 4, 2017 | Press Release
Puzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and...
