by Mary Phillips | Oct 3, 2019 | Manufacturing/Infrastructure/ Construction
Relevant specialist knowledge and skills are vital to success in this growing industry. Lee Clarke at Dynama outlines three ways strategic workforce planning will help to boost competency while championing diversity and inclusivity in the sector. According to the...
by Mary Phillips | Sep 20, 2019 | Cybersecurity
Up to 13,000 organisations, including many FTSE 100 companies, are affected by user enumeration flaws that remain undetected by leading vulnerability scanners Vulnerability assessment specialists, Intruder, today announced its research team has discovered that...
by Mary Phillips | Sep 19, 2019 | HR/People/Workforce
Constant change and the viral power of social media demand new levels of adaptability from organizations today. Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate...
by Mary Phillips | Sep 17, 2019 | Software/Analytics/AI
Far from replacing people, artificial intelligence (AI) has the power to enhance employee engagement and productivity and customer interactions in one go. Henry Jinman explores 7 ways to turn your contact centre agents into superheroes using conversational AI. New...
by Mary Phillips | Feb 7, 2019 | Cybersecurity
It’s not often that global telcos could be described as a ‘David’ in a ‘David and Goliath’ analogy, but that is exactly what we are looking at in the latest hacking scandal. In a story that broke this week in El Reg:...
