by Madeleine Penney | Apr 13, 2022 | Contact Centre/Telecoms
Stress is a major barrier to success and it is affecting everyone. In a new three-part series Ross Daniels introduces Calabrio’s campaign to support improvements for people, processes and technology to enable greater wellbeing across contact centre organisations. ...
by Madeleine Penney | Mar 24, 2022 | Contact Centre/Telecoms, HR/People/Workforce
Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. In my last article I discussed how to keep things simple in contact centre operations and introduced the importance of incorporating a...
by Madeleine Penney | Mar 24, 2022 | Contact Centre/Telecoms, Financial/Payments
At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...
by Madeleine Penney | May 12, 2021 | Contact Centre/Telecoms
What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre. Meeting rapidly...
by Madeleine Penney | Jan 22, 2021 | Contact Centre/Telecoms
Industry awards recognise excellence in innovation and partner working in cloud-based contact centre solutions. Cirrus has won two awards in this year’s prestigious Comms Business Awards, set up to showcase hard work and dedication from individuals, partners...
by Madeleine Penney | Nov 4, 2020 | Contact Centre/Telecoms
Why getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains. A product that is easy and intuitive to use, that guides contact centre agents...
