by Madeleine Penney | Mar 24, 2022 | Contact Centre/Telecoms, HR/People/Workforce
Ross Daniels at Calabrio shares his top tips for overcoming contact centre complexity to enhance customer and employee experiences. In my last article I discussed how to keep things simple in contact centre operations and introduced the importance of incorporating a...
by Madeleine Penney | Aug 20, 2020 | HR/People/Workforce
Care for the Caregivers As highlighted by NHS England with the NHS People Plan, (i) healthcare organisations that prioritise workforce wellbeing will be better placed to put lessons learnt from the coronavirus pandemic into practice. Phil Taylor of RLDatix...
by Mary Phillips | Oct 9, 2019 | HR/People/Workforce
‘Out of sight out of mind’ used to be the mantra for lone workers, but as the number increases in the UK, employers are realising that it’s important to ensure their safety and wellbeing. Nick Whiteley outlines four steps that employers can take to manage their remote...
by Mary Phillips | Sep 19, 2019 | HR/People/Workforce
Constant change and the viral power of social media demand new levels of adaptability from organizations today. Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate...
