by Madeleine Penney | Oct 12, 2017 | Press Release
Leading innovator showcases the first fully secure communications app to provide Push To Talk features NIAS, 17 – 19 October, Lotto Mons Expo, Belgium Stand No: B23 London, 12 October, 2017: Armour Communications, a leading provider of specialist, secure...
by Madeleine Penney | Oct 10, 2017 | Press Release
Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays reveals the real state of affairs in contact centers today. Contact centers are leading the way as the cloud becomes an accepted platform for a range...
by Madeleine Penney | Oct 5, 2017 | Press Release
Council sees reduced administration using hfx flagship system to manage working hours across diverse departments hfx, a long established provider of workforce time management solutions, has announced that South Ayrshire Council is using its latest flexitime workforce...
by Madeleine Penney | Oct 3, 2017 | Press Release
Thomas Rødseth at Puzzel looks at the pros and cons of bots, artificial intelligence and virtual assistants in contact centres Robots, bots, chat bots, intelligent or virtual assistants are just very sophisticated forms of self-service and we all know that...
by Madeleine Penney | Sep 26, 2017 | Press Release
Colin Hay at Puzzel suggests that there’s more to employee engagement than just creating ‘happy’ or ‘satisfied’ employees It’s often claimed that engaged employees are generally considered to have a greater emotional commitment to their organisations than disengaged...
by Madeleine Penney | Sep 21, 2017 | Press Release
Donald Anderson, senior advisor at Dynama gives his five top tips on how to use technology to get the same senior officers back onboard the same vessel Shipping is a people business and it is no secret that there are concerns in the industry regarding a future...
