by Madeleine Penney | Jan 4, 2017 | Press Release
Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...
by Madeleine Penney | Jan 3, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital transformation It’s been popular for a while now to talk a good story around delivering digital customer service. But most contact centres are ducking...
by Madeleine Penney | Dec 13, 2016 | Press Release
Globally acclaimed specialist tool manufacturer chooses Carval’s integrated HR systems for Time and Attendance, Payroll and Self-Service Carval Computing has announced that The Tool Connection has selected Carval’s HR Unity to support staff working across its head...
by Madeleine Penney | Dec 7, 2016 | Press Release
Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all over the world. What makes some of them more successful than others? It’s fair to say...
by Madeleine Penney | Dec 6, 2016 | Press Release
Newest mobile network fails to solve 2G and 3G security issue London, 6 December 2016, Armour Communications, a provider of specialist, secure communications platforms explains in a paper published today entitled, Is someone listening in on your confidential calls?,...
by Madeleine Penney | Dec 1, 2016 | Press Release
Speciality foods supplier improves efficiencies in managing staff working hours with new HR systems Carval Computing has announced that Cottage Delight, provider of speciality foods to independent food retailers, has selected Carval’s HR Unity Payroll solution,...
