by Madeleine Penney | Mar 22, 2016 | Press Release
New partnership underlines Becrypt’s approach to support channel as UK businesses look to address cyber security risk London, UK, 22 March 2016 – British cyber security specialist, Becrypt, has announced that it has signed a new partnership agreement with Infinigate,...
by Madeleine Penney | Mar 22, 2016 | Press Release
27th April 2016, Royal Over-Seas League, St James, London Intelecom Group AS, provider of cloud-based contact centre solutions, is holding Get Connected 2016, its annual event for contact centre professionals on Wednesday 27th April 2016, at the Royal Over-Seas...
by Madeleine Penney | Mar 17, 2016 | Press Release
Teleopti, a leading provider of solutions for strategic workforce management (WFM), today announced the relaunch of the company’s ebook. Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed...
by Madeleine Penney | Mar 16, 2016 | Press Release
Jonathan Wax, VP, EMEA at Nexidia outlines five ways to use Interaction Analytics to reveal customer attitudes and turn up the volume on Voice of the Customer surveys The term “Voice of the Customer” has been used in contact centres for many years and in many...
by Madeleine Penney | Mar 15, 2016 | Press Release
Integration of incident and risk management raises the bar with nearly 300% increase in risk reporting in just three years Lancashire Care NHS Foundation Trust (LCFT), provider of health and wellbeing services for a population of around 1.4 million people, uses Datix...
by Madeleine Penney | Mar 10, 2016 | Press Release
Hussein Kamel, workforce management consultant at Teleopti explains how breaking down silos in the contact centre pays dividends Workforce management (WFM) and planning professionals customarily have a set of specialized skills that are used to create magic, ensuring...
