by Madeleine Penney | Mar 9, 2016 | Press Release
Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and outlines the top 10 ways to use interaction analytics for performance and quality in contact centres Having attended the Performance and...
by Madeleine Penney | Mar 8, 2016 | Press Release
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe, so stay with me as...
by Madeleine Penney | Mar 8, 2016 | Press Release
Becrypt speaks at Security and Policing Home Office Event, Five, Farnborough, 8 – 10 March 2016, Stand Z5 Cybersecurity Zone London, UK, 8 March 2016 – British cyber security specialist, Becrypt, is to present the five key steps to successful digital forensics in a...
by Madeleine Penney | Mar 3, 2016 | Press Release
Colin Hay, an ex-military man and newly appointed VP Sales, UK at Intelecom, looks at what contact centres can learn from the army when it comes to creating a customer engagement centre using a five-step methodology. Contact centres, like the Army, are ultimately all...
by Madeleine Penney | Mar 3, 2016 | Press Release
New retail management system for high street brand in Europe’s VAT-free “shoppers’ paradise”.Eurostop is the first supplier to deliver an EPOS and merchandising solution under the terms of the new Marks & Spencer (M&S) Data Contract for...
by Madeleine Penney | Mar 2, 2016 | Press Release
Sword Achiever, a leading vendor of cloud-based food safety and quality assurance management software solutions, will be exhibiting at the forthcoming European Food Safety and Quality Summit 2016, to be held on 26-27 May, at the Huis ter Duin, Netherlands. This year,...
