Armour Communications showcases flagship product Armour Mobile at NATO Cyber event, NIAS 2017
Leading innovator showcases the first fully secure communications app to provide Push To Talk features NIAS, 17 – 19 October, Lotto Mons Expo, Belgium Stand No: B23 London, 12 October, 2017: Armour Communications, a leading provider of specialist, secure...
Looking back on the cloud – the latest blog from Teleopti
Years after predicting the future of cloud-based workforce management, Teleopti’s Product Manager Jeremy Hamill-Keays reveals the real state of affairs in contact centers today. Contact centers are leading the way as the cloud becomes an accepted platform for a range...
South Ayrshire Council uses hfx solution to manage flexitime for over 1000 staff
Council sees reduced administration using hfx flagship system to manage working hours across diverse departments hfx, a long established provider of workforce time management solutions, has announced that South Ayrshire Council is using its latest flexitime workforce...
The future of humans in contact centres?
Thomas Rødseth at Puzzel looks at the pros and cons of bots, artificial intelligence and virtual assistants in contact centres Robots, bots, chat bots, intelligent or virtual assistants are just very sophisticated forms of self-service and we all know that...
A culture of employee engagement – there’s more to it than just happy employees, the latest blog from Puzzel
Colin Hay at Puzzel suggests that there’s more to employee engagement than just creating ‘happy’ or ‘satisfied’ employees It’s often claimed that engaged employees are generally considered to have a greater emotional commitment to their organisations than disengaged...
Crew Continuity the ultimate goal of crew planning – Five Top Tips from Dynama
Donald Anderson, senior advisor at Dynama gives his five top tips on how to use technology to get the same senior officers back onboard the same vessel Shipping is a people business and it is no secret that there are concerns in the industry regarding a future...
Customer journey mapping – what’s all the fuss about? – the latest blog from Puzzel
Five mistakes to avoid from Thomas Rødseth at Puzzel At first glance, customer journeys are pretty simple. You offer something and a customer buys it but delve a little deeper and customer journeys can be quite complex. Today, customers engage with your business in a...
Risk Management continues to climb up the corporate agenda as Geopolitical and Supply Chain Risk soar
ARM user survey reveals trends in Risk Management that support latest findings from the CIPS Risk Index Maidenhead, UK. 19 September 2017 – Sword Active Risk, a supplier of specialist risk management software and services, has published initial findings from its...
Puzzel appoints new General Manager for Bulgaria and Director of Central and Eastern Europe, supporting growth plans
Latest appointment consolidates Puzzel’s position to offer unified contact centre solutions to customers with international operations Puzzel, provider of cloud-based contact centre solutions, has announced the appointment of Petr Bocek as General Manager of its...
NHS Spine log in times reduced to just 2-3 seconds with Imprivata OneSign Spine Combined workflow
New solution enables fast, secure and auditable access to NHS spine-enabled applications with just the tap of a badge London, UK – 12 September, 2017—Imprivata®, the healthcare IT security company, has successfully introduced Imprivata OneSign® Spine Combined Workflow...