What does ‘uberization’ mean for today’s contact center? – the latest blog from Teleopti
Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...
Is Your Digital Customer Service Just Skin Deep? asks Intelecom
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital transformation It’s been popular for a while now to talk a good story around delivering digital customer service. But most contact centres are ducking...
The Tool Connection tools up for HR and payroll with Carval HR software
Globally acclaimed specialist tool manufacturer chooses Carval’s integrated HR systems for Time and Attendance, Payroll and Self-Service Carval Computing has announced that The Tool Connection has selected Carval’s HR Unity to support staff working across its head...
Turn on the trust to deliver outstanding customer service – latest blog from Teleopti
Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all over the world. What makes some of them more successful than others? It’s fair to say...
4G mobile calls still open to eavesdroppers, says Armour Communications
Newest mobile network fails to solve 2G and 3G security issue London, 6 December 2016, Armour Communications, a provider of specialist, secure communications platforms explains in a paper published today entitled, Is someone listening in on your confidential calls?,...
Cottage Delight chooses Carval for Payroll and Time and Attendance software
Speciality foods supplier improves efficiencies in managing staff working hours with new HR systems Carval Computing has announced that Cottage Delight, provider of speciality foods to independent food retailers, has selected Carval’s HR Unity Payroll solution,...
Wilkinson Healthcare launches ecommerce site following deployment of Microsoft Dynamics NAV
New web shop, developed by The NAV People, provides incontinence and stoma customers with a direct and discreet service tailored to their needs Newbury, UK, 1 December 2016 – Medical appliance wholesaler, Wilkinson Healthcare, has selected Microsoft Dynamics NAV from...
Is managing a declining workforce holding you back? the latest blog from Allocate
Crispin Jessop at Allocate Software says it’s time to future-proof your organization with careful planning and a little help from technology The maritime offshore industry faces a myriad of challenges, in addition to the depressed oil price, from complex offshore...
Maximising the potential of multi-generational contact centres by Teleopti
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile According to the International Customer Management Institute (ICMI),[i]...
Staff-centric Working Patterns are key to Avoiding Industrial Unrest, says Imperago
Using the latest software tools available operations managers can create work shifts that work for the business and the staff Imperago has published its latest paper on how companies can avoid industrial unrest with staff-centric working patterns. In the paper...