Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact Centre as a Service, Western Europe
Evaluation based on Completeness of Vision and Ability to Execute London, UK - Intelecom, a European provider of multi-channel cloud-based contact centre solutions, today announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as a...
Allocate Software extends capabilities of OffshoreSuite with launch of new Notification System
This latest innovation highlights Allocate’s commitment to continue developing workforce optimisation solutions for real-world challenges in the high-pressure offshore industry Allocate Software, a provider of offshore and maritime workforce optimisation software, has...
Sword Active Risk to speak at Risk and Resilience Mining Solutions 2016
Obtaining the Benefits of a Holistic Risk Management Approach Maidenhead, UK. 25 October 2016 – Sword Active Risk has been invited to speak at the Risk and Resilience Mining Solutions event, being held November 14 – 16, at the Pinnacle Hotel at the Pier, Vancouver,...
Five myths about gamification from Intelecom
Bjorn-Rune Hannsen, Gamification Manager at Intelecom, explains why you shouldn’t believe everything you hear about gamification in contact centres and takes a look at the myths surrounding the subject ‘Gamification’ is one of those buzzwords that gets thrown around...
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web Chat functionality
20 October 2016 London/Oslo, UK ntelecom Group AS has announced the latest enhancements to its multi-channel cloud-based contact centre solution. As an ISO 90001 and ISO 27001 certified, PCI DSS compliant organisation, quality and information security management are...
How contact centers can match service to today’s new young consumers – the latest blog from Teleopti
New Term – New Customers. Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers - tomorrow’s big spenders Young people today make up the fastest-growing and most influential...
Allocate Software Defence and Maritime opens new office in Canberra, Australia to support growing customer demand
Allocate Software, a provider of Defence, Maritime and Healthcare complex workforce and organisational optimisation software, has opened a new office in Canberra, Australia to support the company’s continued growth in its defence and maritime business. Allocate’s...
Dartmoor National Park Authority selects hfx solution to manage staff flexitime
National Park uses latest Time and Attendance system to manage flexible working hours and support staff work life balance hfx, a leading provider of flexible working systems, has announced that Dartmoor National Park Authority has chosen hfx’s Etarmis solution to...
Imprivata Demonstrates Healthcare’s Most Comprehensive Security Platform at EHI Live
EHI Live, NEC Birmingham, 1-2 November 2016, Stand 1F120 London, England– October 11, 2016—Imprivata®, the healthcare IT security company, will demonstrate healthcare’s most comprehensive platform for authentication, access management, and patient identification at...
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40 languages
Teleopti announced today that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management (WFM) technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a...