Imprivata Congratulates UK Winners of EHI Awards 2016 for Continued Innovation in the Healthcare IT Industry
London, England– 4 October, 2016—Imprivata®, the healthcare IT security company, extends its congratulations to all winners and finalists of the recent EHI Awards 2016, held on Thursday, September 29th in London. Imprivata is especially proud that many of the...
Six ways to manage AHT in multi-channel contact centres from Intelecom
Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer look at Average Handle Times in multi-channel contact centres With all the talk of Customer Experience Management and Customer Effort, it’s easy to forget that customer service managers don’t...
Staffordshire Housing Group extends use of Carval HR Unity to include Payroll, Time and Attendance and Self-Service
Housing Group supports flexible and mobile working with Mobile HR App Carval Computing is to provide HR Unity, its fully integrated suite of HR, Payroll, Time and Attendance and Self-Service software, to Staffordshire Housing Group. An existing user of Unistaff,...
Imprivata UK and JAC Medicines Management deliver fast, secure signing for drug administration
Imprivata Confirm ID integrates with JAC Electronic Prescribing and Medicine Administration system to enable fast, secure user authentication for medication lifecycle workflows to improve efficiency and auditing London, England– 28 September, 2016—Imprivata®, the...
Back to School – prepare now to nurture tomorrow’s budding customer service professionals
September has that “back to school” feeling and Ben Willmott of Teleopti recommends three simple workforce management strategies to attract the brightest young talent and keep ahead of the competition According to current estimates more than 1.1 million[i] people are...
Robert Goddard selects Eurostop systems for expanding retail operations
Independent clothing retailer invests in latest connected warehouse and store systems Eurostop, a leading supplier to fashion, footwear and lifestyle sectors, has announced that Robert Goddard, an independent clothing retailer will be using Eurostop’s connected retail...
Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements
Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced year-on-year sales growth of 96% and a series of new...
Genius Foods improves efficiency and increases visibility with Carval HR Software
Britain’s leading free-from bakery brand selects Carval HR, Payroll and Time & Attendance integrated solution to centralise functions and reduce administration burdens Carval Computing has announced that Genius Foods Ltd has selected its HR Unity solution to...
Three Tips for ROI on WFM
Dave Hoekstra of Teleopti takes a closer look at three simple tips for return on investment (ROI) on Workforce Management (WFM) How can you leverage workforce management (WFM) to make quick-and-easy wins for your return on investment (ROI)? I would like to share...
Active Risk Manager now available on G-Cloud 8
Leading risk management solution now available to NHS clients as Software as a Service Maidenhead, UK. 12 September 2016 – Sword Active Risk has announced that Active Risk Manager (ARM) has been accepted onto the Government’s G-Cloud 8 digital marketplace, for NHS...