Grŵp Cynefin selects hfx solution to manage flexible working for staff
Housing Association offers flexible hours for over 200 staff in 15 locations across north Wales enabling it to meet community service needs hfx, a leading provider of flexible working systems, has announced that Grŵp Cynefin is upgrading to hfx’s Etarmis solution to...
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and introduce new services for customers
Intelecom, a provider of cloud-based contact centre solutions, today announced that Affinity Water has built on the success of its original Intelecom implementation to support the organisation’s business, workforce and customer base. The UK’s largest water-only...
Bostik UK Ltd selects Carval’s HR software to manage employee records, hours and benefits
Automating HR processes and introducing online employee self-service saves HR team administration time, puts staff in control and sees impressive Return on Investment Carval Computing has announced that Bostik UK Ltd has invested in its HR software to manage...
Are you facing challenges with skilled workforce planning?
Seven Top Tips on how to Bridge the Information Gap to Deliver Safe, Effective Staffing and Successful Offshore Engineering Projects from Crispin Jessop, Offshore Workforce Management Specialist at Allocate Software The maritime industry faces a myriad of challenges...
Claranet future-proofed for growth following deployment of Microsoft Dynamics NAV
Europe’s leading managed service provider saves time and resources across the enterprise with powerful, customised ERP solution from The NAV People Newbury, UK, 30 June 2016 – Claranet has selected Microsoft Dynamics NAV from The NAV People providing them with the...
Chatbots – the next step in the evolution of the contact centre, says Teleopti
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effect workforce management Thanks to the rise of mobile texting and messaging apps, ‘chatbots’ or “chatter robots” are causing a stir in the...
Avnet appoints Danny Yeowell as leader for UK security and networking business
Bracknell, UK – 28th June, 2016 – Avnet, Inc. (NYSE: AVT), a leading global technology distributor today announced that it has appointed Danny Yeowell as director for its Technology Solutions UK Security and Networking business unit, effective from June. Yeowell will...
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents
27 June 2016, London, UK - Intelecom, a provider of cloud-based contact centre solutions, today announced that Affinity Sutton, one of the largest housing associations in England, has incorporated Intelecom Web Chat capabilities into a new online portal for residents...
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution
Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre which includes structured instant messaging capability for Web Chat. This latest enhancement continues the company’s investment in real-time interactions for next...
Anagold maximizes opportunity through the management of risk with strategic advisors JukesTodd and Active Risk Manager
Strategic implementation of ARM by JukesTodd has enabled Anagold to manage opportunity delivering a financial benefit of several millions of dollars Maidenhead, UK. 16 June 2016 – Active Risk has announced that Anagold, a majority owned company of Alacer Gold Corp, is...