Sword Active Risk presents Downer with Innovation Award for risk management
Award recognises outstanding risk management approach and culture across the organisation Maidenhead, UK. 9 October 2015 –Sword Active Risk has awarded Downer an Innovation Award for its outstanding approach to risk management in its business practices across the...
The Missing First Step to Optimum Staff Hours by Steve Ainsley, Director, Imperago
– When did you last look at your shift patterns? Do your current shift patterns really meet the requirements of your business? When did you last evaluate them? For many organisations this is just too painful to contemplate and yet in today’s complex 24/7 business...
Five Steps to Speech Analytics Success
Borge Astrup, managing director, customer contact division at Intelecom reveals 5 steps to speech analytics success Good managers intuitively know that listening to what customers have to say is a critical success factor when it comes to doing business. The highest...
Eurostop signs three new customers as it expands its business across Ireland
Demand for stock management and till systems from retailers surges across Ireland as shoppers gain confidence in the high street Eurostop, the leading supplier to the fashion, footwear and lifestyle sectors, has announced that it has signed three new customers in...
Mid Devon District Council streamlines flexible working with latest solution from hfx
Council champions flexible working environment as ideal model to service the needs of both their citizens and employees Mid Devon District Council has implemented the latest version of flexible working solutions from hfx. The council is using the hfx solution as their...
Core Ventures Expands Service with Contact Centre offering from 8×8 EasyContactNow
Cloud based solution EasyContactNow™ helps Core Ventures achieve higher standards of customer service 8x8 EasyContactNow, a leader and innovator in cloud contact centre solutions, has enabled Core Ventures to deliver consistently high levels of customer service, even...
Sword Active Risk receives 2015 GRC Innovation Award for ARM Risk Express
4th Annual GRC Innovation Awards program recognizes innovations in Governance, Risk & Compliance solutions Maidenhead, UK. 22 September, 2015 – Sword Active Risk has been awarded a 2015 GRC Innovation Award for its latest product, ARM Risk Express, by analyst firm...
A ‘Mobile First’ approach to website design boosts customer loyalty and makes best use of budget, says Eurostop
With a ‘Mobile First’ approach, one size really does fit all 17 September 2015 - Eurostop, a leading supplier of retail management solutions to the fashion, footwear and lifestyle sectors, has published a paper stating that when budgets are tight, retailers should...
Avnet Launches Extended Programme to Support HP Business Partners in UK Vertical Markets
Avnet Business Partners benefit from industry event series with opportunity to develop sector-specific business skills Bracknell, UK - 17 September 2015 – Avnet, Inc (NYSE: AVT), a leading global technology distributor, today announced the latest initiative in its HP...
The Future of Customer Service and Cloud-Based Contact Centres – a blog from Intelecom
Intelecom takes a look at Forrester’s highlighted trends in customer service for 2015 A recent report by global research and advisory firm, Forrester suggested that “In the age of the customer, executives don’t decide how customer-centric their companies are —...