Helping Contact Centres Become More Valued Assets – the latest blog from Puzzel
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing....
The Giant iTab Company expands into Asian markets after successful Mobile World Congress Shanghai
10 August 2017, London: The Giant iTab Company is currently in discussions to sign contracts with five new partners, following Mobile World Congress in Shanghai. The new partners will cover territories in Hong Kong, Singapore and Australia, and will be licenced for...
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts
Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts Customers want a simple, convenient and low effort resolution to their enquiries and interactions. However, industry research suggests that the...
Europlus Direct optimises efficiency and improves customer responsiveness with Microsoft Dynamics NAV
Newbury, UK, 3 August 2017 – Europlus Direct has chosen Microsoft Dynamics NAV from The NAV People to optimise efficiency, improve workflows through the automation of manual processes and provide a scalable platform as the company expands its international business...
Singapore department store chain BHG to roll out new Eurostop system across the country
Connected retail and POS system helps BHG keep customers happy and increase sales Department store group BHG has just completed its first rollout of Eurostop’s EPOS systems in the newest of its seven outlets in Singapore. The location is at Jurong Point, Singapore’s...
Sword Active Risk announces new Partner program for Risk Consultants
Deal Registration program broadens reach and supports Active Risk’s commitment to risk community Maidenhead, UK. 26 July 2017 – Sword Active Risk, a supplier of specialist risk management software and services, has announced its Deal Registration program, a new...
Giant iTab Launch ‘Enterprise Lab’ Product
24 July 17, UK: Giant iTab has launched a new ‘Enterprise Lab’ version of its award-winning hardware, aimed specifically for app, software and digital marketing developers. The product is already being used by a number of event tech companies, as well as design...
Real Time Adherence – what’s not to love? asks Nick Smith of Teleopti
Nick Smith at Teleopti gives 3 compelling reasons why RTA is here to stay Scheduling disruptions are an everyday occurrence for frontline operations and a major headache for contact center leaders everywhere. Employees call in sick or run late to their shift, the...
GDPR Compliance – Take a lead from PCI DSS in your contact centre
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are...
Agent Preferences v Shift Bidding – Which to Choose?
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the contact center? Rebecca Philp at Teleopti, weighs up the two options on offer As the contact-center world moves further and further into an...