If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel
If, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe's largest cloud-based contact centre with 3400 agents. Of If's approximately 6,800 employees, half are customer...
Anderson Zaks and XenCo, UK’s remaining independent payment gateways, announce strategic partnership
Anderson Zaks continues strong growth with new alliance Anderson Zaks and XenCo, both UK based independent Payment Services Providers (PSP), are combining resources to strengthen delivery of their card transaction services to current and future customers. Together the...
Armour Comms demos most comprehensive Secure Communications solution with preview of new Armour Desktop
Enterprise organisations now able to protect mobile communications of all kinds held on consumer and desktop devices from eavesdroppers with Armour Mobile InfoSec Europe, 6 – 8 June, Olympia, London Stand No: T10a London, 5 June, 2017: Armour Communications, a leading...
The Changing Face of the Global Maritime Industry – 3 Reasons to Get Onboard with Technology from Dynama
Donald Anderson, senior advisor at Dynama takes a look at how technology can shape the shipping industry of the future According to global consultancy IHS Market™ 2017 is set to be one of the most significant years for shipping because it will be a year of transition...
Kempinski Hotels employs Microsoft Dynamics NAV to optimise inventory management, improve efficiency and reduce operational costs
International hotelier increases visibility and improves business outcomes through deployment of ERP solution from The NAV People Kempinski Hotels has selected Microsoft Dynamics NAV, augmented with nHancedNav from The NAV People, to optimise efficiency within each...
Imprivata showcases Healthcare Security solutions and discusses critical issues for e-health at Future Health 2017
Imprivata attends global healthcare event with partner Triangle Health Stand 47, CityWest Convention Centre, Dublin, Ireland UK – May 24 - 2017—Imprivata®, the healthcare IT security company, will be showcasing its latest solutions for authentication, access...
Giant iTab Discusses UK Event Tech with Department of International Trade
22 May 17, London: Mark Jones, Founder and Managing Director of Giant iTab, met with Greg Hands, the UK government’s MP for Trade & Investment, last month, as the company was asked to represent the international opportunity for UK event technology. At the meeting, the...
Mapping the customer and agent journey in parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must always be considered in parallel. Brandon contemplates the need to react to change and nurture the agent’s journey to create exceptional customer journeys. The world of...
Time is of the essence – changing priorities for customers and contact centers, the latest blog from Teleopti
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset - time. Annica Ronquist, at Teleopti explores the options Look around you, we all lead busy lives where time is of the...
How to make web chat work for your contact centre, the latest blog from Puzzel
Thomas Rødseth, VP of Product and Marketing at Puzzel (formerly Intelecom), lists 10 simple strategies to ensure Web Chat works for an organisation The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time...