Anglesey County Council empowers more flexible working with hfx and delivers improved service to community
Forward thinking County Council in North Wales leads public services organisations with adoption of new access, security and absence management system hfx, a leading provider of flexible working systems, has announced that Anglesey County Council is using its latest...
Workforce Engagement Management – what does it really mean? asks Teleopti
Olle Düring, CEO of Teleopti outlines three steps to put the Voice of the Employee at the heart of your contact center According to world-leading industry analysts Gartner,[i] “organizations need to assess the potential needs, expectations and aspirations of the next...
Armour Comms launches first secure Voice over IP service to integrate with Skype for Business
Armour Mobile integrates with Skype for Business enabling fully secure unified communications capabilities for users London, February 21, 2017: Armour Communications, a provider of specialist, secure communications solutions has announced its integration with Skype...
Five Steps to Reinventing Quality Management in Contact Centres, from Intelecom
Thomas Rødseth, VP of Product & Marketing at Intelecom, says it’s time to follow the lead of smart, successful organisations with a fresh approach to Quality Management For years quality management (QM) has remained stuck in a time bubble while the world has moved on....
Agent empowerment – does it really matter? asks Intelecom
Three Steps to letting go gracefully from Colin Hay of Intelecom There was a time when leadership styles centred entirely on principles of ‘command and control’ where staff were there to do as they were told without asking too many questions. Thankfully, management...
What happens at sea stays at sea, right? Three top tips for keeping in touch onboard and ashore from Dynama
Running a tight ship is easier than you think, thanks to the latest advances in technology says Crispin Jessop, Offshore Workforce Management Specialist at Dynama In today’s connected world, keeping track of your fleet and the crew members is a simple task, right?...
Why CRM Is Essential For Effective Contact Centre Engagement, the latest blog from Intelecom
Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the...
The future of work is here, says Teleopti
According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits customers, employees and the business Today, people expect to work their own hours, choose where they work and do so without the restrictions...
Very best customer experiences – the new competitive advantage, the latest Teleopti blog
Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject from a new angle We are experiencing change all the time, and today, more rapidly so than ever. Products, technologies, the business landscape, expectations – they’re all in a constant state of flux....
Eurostop has best year ever for Tenant Sales Management System with increased automation for Mall owners
Innovative Shopping Mall solution hits new highs for Eurostop in Singapore with three new high profile customers within the last year New functionality within Eurostop’s market leading Tenant Sales Management System (TSMS) has helped to secure agreements with three...