The four freedoms of games and gamification
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres. According to ContactBabel’s UK & US Contact Centre HR & Operational Benchmarking Reports, agent attrition rates in the...
Imprivata Demonstrates Industry Leading Positive Patient ID as part of Comprehensive Healthcare Security solution
Arab Health, Dubai International Convention & Exhibition Centre, 30 January – 2 February 2017 Stand CC128 Dubai, UAE – January 25, 2017—Imprivata®, the healthcare IT security company, will be demonstrating its latest solutions for authentication, access management,...
Avnet Helps UK Business Partners to Maximise IoT Opportunities with the Creation of a New Partner Ecosystem
Bracknell, UK – January 19, 2017 – Avnet, Inc. (NYSE: AVT), a leading global technology distributor, has created an ecosystem that drives active collaboration to enable partners to unlock end-to-end opportunities in the Internet of Things (IoT) market. Avnet partners...
Do You Have A Mobile Customer Service Strategy? asks Intelecom
Thomas Rodseth, VP of Product & Marketing at Intelecom takes a look at why mobile customer service is important right now Are you up to speed with how your customers want to communicate with you? Of course that might depend on who is considering that question....
Carval demonstrates most comprehensive HR and Payroll software solution for Schools, Colleges and Academies at Bett 2017
25 – 28 January, ExCeL London Stand: G365 Carval Computing will be demonstrating its most comprehensive range of solutions for Schools, Colleges and Academies at this year’s annual Bett conference and exhibition. On show will be Carval’s fully integrated Payroll and...
Want to know more about PCI DSS compliance and how to achieve it?
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in a new compilation of blogs on the subject We have just published our new booklet “The Truth about PCI DSS compliance in contact centres”, a compilation of blogs discussing many of the...
Risk Express, “The story behind the screen” – the latest blog from Sword Active Risk
So you have your process in place and your perfect Risk spreadsheet template on the company portal….why are you still spending precious time in umpteen risk review meetings, taking all the notes and amalgamating all the data, when what you really should be doing is...
Allocate Software establishes new organisation to support growing customer demand in defence, maritime and offshore industries
New OneView Software-as-a-Service (SaaS) solution also opens doors to wider vertical business sectors Allocate Software, a leading provider of workforce and resource optimisation software, has established a new organisation to support the company’s continued growth in...
What’s up with WhatsApp? asks Armour Communications
Why WhatsApp is not as secure as you thought it was A chain is only as strong as the weakest link. This is true for any type of technology, but particularly so when it comes to security. There’s been a lot of discussion in the media recently about the privacy of calls...
Sword Active Risk supports U.S. Government and Military agencies with new Carahsoft partnership
New agreement makes Active Risk Manager available for easy procurement by U.S. Federal Government--Civilian and Defense sectors Maidenhead, UK. 10 January 2017 – Sword Active Risk, a supplier of specialist risk management software and services, has announced a new...