New mobile technology helps avoid queue build up and provides a better customer experience year round
Eurostop, a leading supplier of retail management solutions for fashion, footwear and lifestyle, says that queue busting technology like mobile and tablet based POS offers retailers the opportunity to provide more personalised customer services. In an article published today, the company discusses how the functionality of the new tablet technology allows retailers to deliver the full shopping experience seamlessly – from stock selection, fulfilment, bar code scanning and chip and PIN transaction processing. Eurostop’s interactive e pos Touch solution is already being used by many retailers to provide a more personal shopping experience to customers in store, as well as beat the queues.
Marcus Ardeman, Sales Executive at Eurostop said; “There is no doubt that tablet technology offers retailers more than just a mobile point of sale solution to beat the queues. Today the omni-channel retailer is focussed on more than just processing sales faster and getting more customers through the door. The ability to check stock from anywhere on the shop floor makes the whole customer experience faster and seamless.
“A mobile e-pos solution supports staff as they check items of stock, whether they are located in the warehouse, or at another store. Many retailers with multiple outlets often do not hold all stock in every store – and being able to quickly access stock location and process sales during busy times enables sales personnel to provide a truly efficient customer service. Crucially, this can help to avoid the build up of queues in the first place.”
The system enables e-receipts (paperless) to be sent direct to a customer’s phone or email, to support the seamless shopping experience. If a receipt is required, the use of wi-fi and remote printers ensure that the customer does not need to stand at a till point. Receipts can also be configured to match a store’s style – for example, printed A5 or include the retailer’s branding.
Eurostop’s e-pos Touch solution enables retailers to make sales and stock enquiries from anywhere in the store. It can also be used to provide a pop-up Express Checkout which can be deployed at busy times to reduce queues.
For a copy of the article; “Queue busting technology is not just for Christmas’ by Marcus Ardeman, please visit: https://www.eurostop.com/news/queue-busting-technology-is-not-just-for-christmas/ or email: andreina@pra-ltd.co.uk
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NOTES TO EDITORS
About Eurostop
Founded in 1990, with operations in London, Singapore and Shanghai, Eurostop provides complete solutions for Retail Management for the Fashion, Footwear and General Merchandise sectors encompassing both hardware and software.
Eurostop’s flagship products consist of:
e-rmis: A suite of head office management applications.
e-pos: EPOS system for standalone shops, concessions and franchises that can be easily integrated with e-rmis for larger users.
Mobile POS: wireless/mobile e-pos designed to run on Windows tablets with integrated Chip & PIN – ideal for boutique environments where there is less emphasis on the central payment desk
e-commerce: Responsive e commerce solutions customised for independent retailers that provides a hosted and fully integrated service.
e-cubes: Data Mining. A bespoke reporting tool which allows the slicing and dicing of data as well as selective publication of results and graphical representation.
e-time: The capture of staff working hours which aids in monitoring both stores’ and staff performances and productivity.
e-fulfilment: Intelligent optimisation of e-commerce orders for multi-channel retailers.
e-manager: Middleware layer that enables the fast, reliable synchronisation of product and pricing data from most major ERP solutions to your e-pos estate.
All Eurostop’s solutions can be fully integrated with other management and business systems, and all major ERP systems.
As well as advising on and supplying suitable hardware, Eurostop also undertakes training, support and custom development. Its systems are available in several different languages including Chinese.
Eurostop has accreditation for Chip and PIN solutions, and together with partners Anderson Zaks and YESPay, provides a Chip and PIN managed service.
High profile customers include: Aquascutum, Ann Summers, Ben Sherman, Cambridge Satchel Company, DAKS, Ghost, Help for Heroes, Joseph, Lotus Cars, Pretty Green, Pentland Brands Plc, Speedo, Trespass and many more.
For more information visit: www.eurostop.com or contact:
Andreina West
PR Artistry Limited
Tel: 01491 639500
email: andreina@pra-ltd.co.uk