by Madeleine Penney | Oct 3, 2017 | Press Release
Thomas Rødseth at Puzzel looks at the pros and cons of bots, artificial intelligence and virtual assistants in contact centres Robots, bots, chat bots, intelligent or virtual assistants are just very sophisticated forms of self-service and we all know that...
by Madeleine Penney | Mar 8, 2017 | Press Release
Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high...
