by Madeleine Penney | Jul 27, 2016 | Press Release
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to Thomas Rødseth, VP of Product and Marketing at Intelecom, contact centres cannot stem the rising tide of complaints but they do hold the key to keeping customers...
by Madeleine Penney | Jul 20, 2016 | Press Release
Intelecom, a provider of cloud-based contact centre solutions, today announced that Affinity Water has built on the success of its original Intelecom implementation to support the organisation’s business, workforce and customer base. The UK’s largest water-only...
by Madeleine Penney | Jun 29, 2016 | Press Release
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effect workforce management Thanks to the rise of mobile texting and messaging apps, ‘chatbots’ or “chatter robots” are causing a stir in the...
by Madeleine Penney | Jun 28, 2016 | Press Release
27 June 2016, London, UK – Intelecom, a provider of cloud-based contact centre solutions, today announced that Affinity Sutton, one of the largest housing associations in England, has incorporated Intelecom Web Chat capabilities into a new online portal for...
by Madeleine Penney | Jun 14, 2016 | Press Release
by Lotta Lundstrom, Regional Marketing Manager, Teleopti Today’s connected consumers are the ones driving the revolution in retailing. With the ever-expanding array of communication and social media platforms at their disposal, allowing them to research and shop...
