by Madeleine Penney | May 24, 2016 | Press Release
Rob Crutchington, Director at Encoded takes a closer look at the three digits on the back of a card and dispels two common myths around the card verification value (CVV) code Paying for goods and services with a debit or credit card is now so commonplace that those...
by Madeleine Penney | Apr 26, 2016 | Press Release
26 April 2016, London, UK – Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre that includes a series of new features including WebRTC softphone capabilities. The latest version of Intelecom is part of the...
by Madeleine Penney | Apr 21, 2016 | Press Release
UK’s newest entrant into the competitive energy market deploys automated technology to save time and money and enhance the overall customer experience Green Star Energy, one of the newest entrants into the UK’s competitive residential energy market, has deployed...
by Madeleine Penney | Feb 11, 2016 | Press Release
As more customers choose to self-serve and virtual agents make their mark, Borge Astrup, managing director of Intelecom Contact Centre Division explains why it still pays to offer the human touch Intelecom’s own experience with customers tells us that the demand for...
