by Madeleine Penney | Dec 7, 2016 | Press Release
Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all over the world. What makes some of them more successful than others? It’s fair to say...
by Madeleine Penney | Dec 6, 2016 | Press Release
Newest mobile network fails to solve 2G and 3G security issue London, 6 December 2016, Armour Communications, a provider of specialist, secure communications platforms explains in a paper published today entitled, Is someone listening in on your confidential calls?,...
by Madeleine Penney | Nov 24, 2016 | Press Release
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile According to the International Customer Management Institute (ICMI),[i]...
by Madeleine Penney | Nov 17, 2016 | Press Release
Ben Willmott at Teleopti explains how action-based web tools are the new stars of the show when it comes to workforce management For today’s team leaders, every minute counts. Shifting business requirements and changing customer habits mean it is vital for managers...
by Madeleine Penney | Nov 2, 2016 | Press Release
Evaluation based on Completeness of Vision and Ability to Execute London, UK – Intelecom, a European provider of multi-channel cloud-based contact centre solutions, today announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as...
