by Madeleine Penney | Sep 27, 2016 | Press Release
September has that “back to school” feeling and Ben Willmott of Teleopti recommends three simple workforce management strategies to attract the brightest young talent and keep ahead of the competition According to current estimates more than 1.1 million[i] people are...
by Madeleine Penney | Sep 22, 2016 | Press Release
Intelecom UK continues year on year growth with new customers, a new team and real-time product enhancements Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced year-on-year sales growth of 96% and a series of new...
by Madeleine Penney | Sep 20, 2016 | Press Release
Dave Hoekstra of Teleopti takes a closer look at three simple tips for return on investment (ROI) on Workforce Management (WFM) How can you leverage workforce management (WFM) to make quick-and-easy wins for your return on investment (ROI)? I would like to share...
by Madeleine Penney | Aug 25, 2016 | Press Release
Cloud based contact centre solution supports public sector drive to improve customer contact and service levels while meeting cost and efficiency targets Intelecom Group AS has announced that its contact centre solution has been accepted onto the Government’s G-Cloud...
by Madeleine Penney | Jul 28, 2016 | Press Release
Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you in control of the busiest summer periods Soaring temperatures and a bit of sunshine are great news for business as sales of sausages, barbecues and...
