by Madeleine Penney | Jun 7, 2016 | Press Release
Børge Astrup, managing director of Intelecom Contact Centre Division explains how the latest contact centre technology is revolutionising the travel industry with a new form of ‘reality’ tourism in the cloud You may have read recently about how The Swedish Tourist...
by Madeleine Penney | May 26, 2016 | Press Release
Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM) A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around...
by Madeleine Penney | May 24, 2016 | Press Release
Rob Crutchington, Director at Encoded takes a closer look at the three digits on the back of a card and dispels two common myths around the card verification value (CVV) code Paying for goods and services with a debit or credit card is now so commonplace that those...
by Madeleine Penney | Apr 13, 2016 | Press Release
In the second of a series of blogs from Colin Hay, an ex-military man and newly appointed VP Sales, UK at Intelecom, we look at what contact centres can learn from the Army when it comes to delivering excellent customer service and increasing satisfaction levels using...
by Madeleine Penney | Mar 22, 2016 | Press Release
27th April 2016, Royal Over-Seas League, St James, London Intelecom Group AS, provider of cloud-based contact centre solutions, is holding Get Connected 2016, its annual event for contact centre professionals on Wednesday 27th April 2016, at the Royal Over-Seas...
