by Madeleine Penney | Mar 9, 2016 | Press Release
Jonathan Wax, VP, EMEA at Nexidia takes a look at the missing piece in the puzzle when it comes to management information and outlines the top 10 ways to use interaction analytics for performance and quality in contact centres Having attended the Performance and...
by Andreina West | Nov 12, 2015 | Press Release
Mashud Ahmed, Integration Manager at Intelecom UK, discusses how the use of DTMF and cloud integration can enable complex requirements in the call centre The use of DTMF (dual tone multi frequency) is commonplace today in telephony systems and is a universal...
