by Madeleine Penney | Feb 16, 2017 | Press Release
Three Steps to letting go gracefully from Colin Hay of Intelecom There was a time when leadership styles centred entirely on principles of ‘command and control’ where staff were there to do as they were told without asking too many questions. Thankfully, management...
by Madeleine Penney | Feb 9, 2017 | Press Release
Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the...
by Madeleine Penney | Feb 1, 2017 | Press Release
Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject from a new angle We are experiencing change all the time, and today, more rapidly so than ever. Products, technologies, the business landscape, expectations – they’re all in a constant state of flux....
by Madeleine Penney | Jan 25, 2017 | Press Release
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres. According to ContactBabel’s UK & US Contact Centre HR & Operational Benchmarking Reports, agent attrition...
by Madeleine Penney | Jan 19, 2017 | Press Release
Thomas Rodseth, VP of Product & Marketing at Intelecom takes a look at why mobile customer service is important right now Are you up to speed with how your customers want to communicate with you? Of course that might depend on who is considering that question....
