by Madeleine Penney | Jan 17, 2017 | Press Release
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in a new compilation of blogs on the subject We have just published our new booklet “The Truth about PCI DSS compliance in contact centres”, a compilation of blogs discussing many of the...
by Madeleine Penney | Jan 4, 2017 | Press Release
Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...
by Madeleine Penney | Jan 3, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital transformation It’s been popular for a while now to talk a good story around delivering digital customer service. But most contact centres are ducking...
by Madeleine Penney | Dec 7, 2016 | Press Release
Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all over the world. What makes some of them more successful than others? It’s fair to say...
by Madeleine Penney | Nov 24, 2016 | Press Release
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile According to the International Customer Management Institute (ICMI),[i]...
