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A 3-Step Formula for Consumer Trust in the Age of AI

A 3-Step Formula for Consumer Trust in the Age of AI

by Madeleine Penney | Nov 5, 2020 | Software/Analytics/AI

    Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data.  Henry Jinman of EBI.AI reveals his 3-step formula for winning hearts and minds in the quest for...

What does ‘uberization’ mean for today’s contact center? – the latest blog from Teleopti

by Madeleine Penney | Jan 4, 2017 | Press Release

Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...

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