by Madeleine Penney | Mar 21, 2017 | Press Release
Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge Web chat certainly has many benefits – it delivers a modern, near real-time response to today’s digital consumer. It is cheaper than a...
by Madeleine Penney | Feb 22, 2017 | Press Release
Thomas Rødseth, VP of Product & Marketing at Intelecom, says it’s time to follow the lead of smart, successful organisations with a fresh approach to Quality Management For years quality management (QM) has remained stuck in a time bubble while the world has...
by Madeleine Penney | Feb 9, 2017 | Press Release
Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the...
by Madeleine Penney | Feb 1, 2017 | Press Release
Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject from a new angle We are experiencing change all the time, and today, more rapidly so than ever. Products, technologies, the business landscape, expectations – they’re all in a constant state of flux....
by Madeleine Penney | Jan 25, 2017 | Press Release
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres. According to ContactBabel’s UK & US Contact Centre HR & Operational Benchmarking Reports, agent attrition...
