by Madeleine Penney | Sep 5, 2017 | Press Release
12 October at ETC Venues, Bishopsgate Court, 4-12 Norton Folgate, London, E1 6DQ Puzzel (formerly Intelecom’s contact centre entity), a provider of cloud-based contact centre solutions, has announced the speakers for its annual conference, Get Connected 2017, being...
by Madeleine Penney | Aug 10, 2017 | Press Release
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing....
by Madeleine Penney | Jun 13, 2017 | Press Release
Zero and reduced hours, time-off-without-pay (TOWP) could be the answer when it comes to flexible working but how will it work in practice? Per-Arne Karlsson, Technical Director APAC at Teleopti, shares a simple 3-point plan Flexibility in contact centers means many...
by Madeleine Penney | Jun 8, 2017 | Press Release
If, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe’s largest cloud-based contact centre with 3400 agents. Of If’s approximately 6,800 employees, half are...
by Madeleine Penney | May 9, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Puzzel (formerly Intelecom), lists 10 simple strategies to ensure Web Chat works for an organisation The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time...
