by Madeleine Penney | Aug 10, 2017 | Press Release
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing....
by Madeleine Penney | Jun 29, 2017 | Press Release
New Solution-as-a-Service hfx Access Control available standalone or fully integrated with Flexitime Management, HR and Workforce Management hfx, a long established provider of workforce time management solutions, is one of the first UK based companies to develop a...
by Madeleine Penney | May 10, 2017 | Press Release
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options Look around you, we all lead busy lives where time is of the...
by Madeleine Penney | Apr 19, 2017 | Press Release
Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering next generation contact centre agents The seismic shift in consumer behaviour over the past few years has brought fresh challenges to organisations looking to respond...
by Madeleine Penney | Jan 25, 2017 | Press Release
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres. According to ContactBabel’s UK & US Contact Centre HR & Operational Benchmarking Reports, agent attrition...
