by Madeleine Penney | Jun 29, 2016 | Press Release
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effect workforce management Thanks to the rise of mobile texting and messaging apps, ‘chatbots’ or “chatter robots” are causing a stir in the...
by Madeleine Penney | Jun 22, 2016 | Press Release
Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre which includes structured instant messaging capability for Web Chat. This latest enhancement continues the company’s investment in real-time interactions for next...
by Madeleine Penney | Jun 14, 2016 | Press Release
by Lotta Lundstrom, Regional Marketing Manager, Teleopti Today’s connected consumers are the ones driving the revolution in retailing. With the ever-expanding array of communication and social media platforms at their disposal, allowing them to research and shop...
by Madeleine Penney | Jun 7, 2016 | Press Release
Børge Astrup, managing director of Intelecom Contact Centre Division explains how the latest contact centre technology is revolutionising the travel industry with a new form of ‘reality’ tourism in the cloud You may have read recently about how The Swedish Tourist...
by Madeleine Penney | May 26, 2016 | Press Release
Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM) A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around...
