by Madeleine Penney | Sep 14, 2017 | Press Release
Latest appointment consolidates Puzzel’s position to offer unified contact centre solutions to customers with international operations Puzzel, provider of cloud-based contact centre solutions, has announced the appointment of Petr Bocek as General Manager of its...
by Madeleine Penney | Sep 6, 2017 | Press Release
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben Willmott at Teleopti In the next five years exceptional customer service will outpace products and price when it comes to corporate success. Shep Hyken, in a...
by Madeleine Penney | Sep 5, 2017 | Press Release
12 October at ETC Venues, Bishopsgate Court, 4-12 Norton Folgate, London, E1 6DQ Puzzel (formerly Intelecom’s contact centre entity), a provider of cloud-based contact centre solutions, has announced the speakers for its annual conference, Get Connected 2017, being...
by Madeleine Penney | Aug 10, 2017 | Press Release
Colin Hay at Puzzel takes a look at how to realise the real potential in contact centres Contact centres and those in them work hard. In fact they are obsessive about efficiency and reduced cost to serve. That’s the problem – too much attention on the wrong thing....
by Madeleine Penney | Aug 4, 2017 | Press Release
Colin Hay at Puzzel outlines 5 smarter ways of working to minimise customer effort starting with eliminating dumb contacts Customers want a simple, convenient and low effort resolution to their enquiries and interactions. However, industry research suggests that the...
