by Madeleine Penney | Jul 13, 2017 | Press Release
Nick Smith at Teleopti gives 3 compelling reasons why RTA is here to stay Scheduling disruptions are an everyday occurrence for frontline operations and a major headache for contact center leaders everywhere. Employees call in sick or run late to their shift, the...
by Madeleine Penney | Jul 11, 2017 | Press Release
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation With the General Data Protection Regulation (GDPR) coming into force on 25th May 2018, many organisations are...
by Madeleine Penney | Jul 6, 2017 | Press Release
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the contact center? Rebecca Philp at Teleopti, weighs up the two options on offer As the contact-center world moves further and further into an...
by Madeleine Penney | Jun 13, 2017 | Press Release
Zero and reduced hours, time-off-without-pay (TOWP) could be the answer when it comes to flexible working but how will it work in practice? Per-Arne Karlsson, Technical Director APAC at Teleopti, shares a simple 3-point plan Flexibility in contact centers means many...
by Madeleine Penney | Jun 8, 2017 | Press Release
If, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe’s largest cloud-based contact centre with 3400 agents. Of If’s approximately 6,800 employees, half are...
