by Madeleine Penney | May 10, 2017 | Press Release
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options Look around you, we all lead busy lives where time is of the...
by Madeleine Penney | May 9, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Puzzel (formerly Intelecom), lists 10 simple strategies to ensure Web Chat works for an organisation The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time...
by Madeleine Penney | May 4, 2017 | Press Release
Puzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and...
by Madeleine Penney | Apr 19, 2017 | Press Release
Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering next generation contact centre agents The seismic shift in consumer behaviour over the past few years has brought fresh challenges to organisations looking to respond...
by Madeleine Penney | Apr 11, 2017 | Press Release
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success One of the common myths...
