by Madeleine Penney | Jan 17, 2017 | Press Release
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in a new compilation of blogs on the subject We have just published our new booklet “The Truth about PCI DSS compliance in contact centres”, a compilation of blogs discussing many of the...
by Madeleine Penney | Jan 3, 2017 | Press Release
Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital transformation It’s been popular for a while now to talk a good story around delivering digital customer service. But most contact centres are ducking...
by Madeleine Penney | Dec 6, 2016 | Press Release
Newest mobile network fails to solve 2G and 3G security issue London, 6 December 2016, Armour Communications, a provider of specialist, secure communications platforms explains in a paper published today entitled, Is someone listening in on your confidential calls?,...
by Madeleine Penney | Nov 24, 2016 | Press Release
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile According to the International Customer Management Institute (ICMI),[i]...
by Madeleine Penney | Nov 17, 2016 | Press Release
Ben Willmott at Teleopti explains how action-based web tools are the new stars of the show when it comes to workforce management For today’s team leaders, every minute counts. Shifting business requirements and changing customer habits mean it is vital for managers...
