by Madeleine Penney | Nov 15, 2016 | Press Release
Colin Hay, VP Sales, Intelecom UK offers a five point plan for joining-up the dots of the customer journey We’ve all heard about the ‘customer journey’ but what does the term really mean and why is it so important in contact centres? Quite simply, the expression...
by Madeleine Penney | Nov 2, 2016 | Press Release
Evaluation based on Completeness of Vision and Ability to Execute London, UK – Intelecom, a European provider of multi-channel cloud-based contact centre solutions, today announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as...
by Madeleine Penney | Oct 25, 2016 | Press Release
Bjorn-Rune Hannsen, Gamification Manager at Intelecom, explains why you shouldn’t believe everything you hear about gamification in contact centres and takes a look at the myths surrounding the subject ‘Gamification’ is one of those buzzwords that gets thrown around...
by Madeleine Penney | Oct 20, 2016 | Press Release
20 October 2016 London/Oslo, UK ntelecom Group AS has announced the latest enhancements to its multi-channel cloud-based contact centre solution. As an ISO 90001 and ISO 27001 certified, PCI DSS compliant organisation, quality and information security management are...
by Madeleine Penney | Oct 13, 2016 | Press Release
New Term – New Customers. Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders Young people today make up the fastest-growing and most...
