by Madeleine Penney | Feb 16, 2017 | Press Release
Three Steps to letting go gracefully from Colin Hay of Intelecom There was a time when leadership styles centred entirely on principles of ‘command and control’ where staff were there to do as they were told without asking too many questions. Thankfully, management...
by Madeleine Penney | Feb 9, 2017 | Press Release
Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the...
by Madeleine Penney | Feb 7, 2017 | Press Release
According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits customers, employees and the business Today, people expect to work their own hours, choose where they work and do so without the restrictions...
by Madeleine Penney | Jan 25, 2017 | Press Release
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres. According to ContactBabel’s UK & US Contact Centre HR & Operational Benchmarking Reports, agent attrition...
by Madeleine Penney | Jan 4, 2017 | Press Release
Magnus Geverts at Teleopti explains how to turn ‘uberization’ to your advantage using the latest WFM technology to motivate staff and keep customers happy The term ‘uberization’ is fast becoming part of modern language and comes from Uber, a ride sharing app enabled...
