by Madeleine Penney | Mar 8, 2016 | Press Release
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe, so stay with me as...
by Madeleine Penney | Mar 3, 2016 | Press Release
Colin Hay, an ex-military man and newly appointed VP Sales, UK at Intelecom, looks at what contact centres can learn from the army when it comes to creating a customer engagement centre using a five-step methodology. Contact centres, like the Army, are ultimately all...
by Andreina West | Jan 6, 2016 | Press Release
Results highlight changes in enquiry routing as businesses large and small strive to boost the customer experience while reducing costs Intelecom, a provider of cloud-based contact centre solutions has sponsored ‘The Interaction Routing’ chapter of The UK Contact...
by Andreina West | Dec 10, 2015 | Press Release
Intelecom Group AS has announced the latest enhancements and new features of its multi-channel cloud-based contact centre solution. This latest release sees the introduction of enhanced web Chat, wallboard and media archive capabilities. In addition, Intelecom now...
by Andreina West | Nov 5, 2015 | Press Release
With Christmas fast approaching, contact centres are preparing for an escalation in calls and transactions that the festive season brings. However, with payment card fraud continuing to rise and data theft constantly in the news, just look at the recent cyber attack...
