by Madeleine Penney | Aug 23, 2016 | Press Release
Magnus Geverts at Teleopti looks more closely at raising the customer service bar in contact centers Customer Journey mapping is becoming an increasingly popular term in contact centers. Many organizations are using customer journey initiatives to drive customer value...
by Madeleine Penney | Jul 27, 2016 | Press Release
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to Thomas Rødseth, VP of Product and Marketing at Intelecom, contact centres cannot stem the rising tide of complaints but they do hold the key to keeping customers...
by Madeleine Penney | Jun 29, 2016 | Press Release
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effect workforce management Thanks to the rise of mobile texting and messaging apps, ‘chatbots’ or “chatter robots” are causing a stir in the...
by Madeleine Penney | Jun 28, 2016 | Press Release
27 June 2016, London, UK – Intelecom, a provider of cloud-based contact centre solutions, today announced that Affinity Sutton, one of the largest housing associations in England, has incorporated Intelecom Web Chat capabilities into a new online portal for...
by Madeleine Penney | Jun 14, 2016 | Press Release
Display and signage company ensures greater business clarity and improved use of capital driven by ERP solution from The NAV People Newbury, UK, 14 June 2016 – Fairfield Displays has selected The NAV people to support its installation of Microsoft Dynamics NAV. The...
