by Madeleine Penney | Apr 13, 2016 | Press Release
In the second of a series of blogs from Colin Hay, an ex-military man and newly appointed VP Sales, UK at Intelecom, we look at what contact centres can learn from the Army when it comes to delivering excellent customer service and increasing satisfaction levels using...
by Madeleine Penney | Apr 12, 2016 | Press Release
Sweden is the first country in the world to have its own telephone number The Swedish Tourist Association (STF) has launched “The Swedish Number” and people from all over the world can call to speak to a randomly selected Swede – about anything! The...
by Madeleine Penney | Mar 22, 2016 | Press Release
27th April 2016, Royal Over-Seas League, St James, London Intelecom Group AS, provider of cloud-based contact centre solutions, is holding Get Connected 2016, its annual event for contact centre professionals on Wednesday 27th April 2016, at the Royal Over-Seas...
by Madeleine Penney | Mar 16, 2016 | Press Release
Jonathan Wax, VP, EMEA at Nexidia outlines five ways to use Interaction Analytics to reveal customer attitudes and turn up the volume on Voice of the Customer surveys The term “Voice of the Customer” has been used in contact centres for many years and in many...
by Andreina West | Nov 2, 2015 | Press Release
Evaluation Based on Completeness of Vision and Ability to Execute 2 November 2015, London, UK – Intelecom, a leading European provider of contact centre solutions, today announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as a...
