by Madeleine Penney | Jul 6, 2017 | Press Release
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the contact center? Rebecca Philp at Teleopti, weighs up the two options on offer As the contact-center world moves further and further into an...
by Madeleine Penney | Jun 21, 2017 | Press Release
Eurostop solution enables Independent fashion retailer to expand business operations and optimise warehouse efficiencies Eurostop has announced that independent fashion retailer Robert Goddard has selected their retail management solution to optimise efficiency across...
by Madeleine Penney | Jun 13, 2017 | Press Release
Zero and reduced hours, time-off-without-pay (TOWP) could be the answer when it comes to flexible working but how will it work in practice? Per-Arne Karlsson, Technical Director APAC at Teleopti, shares a simple 3-point plan Flexibility in contact centers means many...
by Madeleine Penney | Jun 8, 2017 | Press Release
If, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe’s largest cloud-based contact centre with 3400 agents. Of If’s approximately 6,800 employees, half are...
by Madeleine Penney | May 18, 2017 | Press Release
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must always be considered in parallel. Brandon contemplates the need to react to change and nurture the agent’s journey to create exceptional customer journeys. The world of...
