by Madeleine Penney | Nov 24, 2016 | Press Release
Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile According to the International Customer Management Institute (ICMI),[i]...
by Madeleine Penney | Nov 22, 2016 | Press Release
One of the largest manufacturers of sanitary ware in China to grow retail business with Eurostop systems across franchise stores, showrooms and sales outlets Eurostop, a leading supplier to fashion, footwear and lifestyle sectors, has announced that JOMOO Group has...
by Madeleine Penney | Nov 17, 2016 | Press Release
Ben Willmott at Teleopti explains how action-based web tools are the new stars of the show when it comes to workforce management For today’s team leaders, every minute counts. Shifting business requirements and changing customer habits mean it is vital for managers...
by Madeleine Penney | Nov 15, 2016 | Press Release
Colin Hay, VP Sales, Intelecom UK offers a five point plan for joining-up the dots of the customer journey We’ve all heard about the ‘customer journey’ but what does the term really mean and why is it so important in contact centres? Quite simply, the expression...
by Madeleine Penney | Nov 2, 2016 | Press Release
Evaluation based on Completeness of Vision and Ability to Execute London, UK – Intelecom, a European provider of multi-channel cloud-based contact centre solutions, today announced it has been positioned by Gartner, Inc. as a Challenger in the Contact Centre as...
