by Madeleine Penney | Sep 26, 2017 | Press Release
Colin Hay at Puzzel suggests that there’s more to employee engagement than just creating ‘happy’ or ‘satisfied’ employees It’s often claimed that engaged employees are generally considered to have a greater emotional commitment to their organisations than disengaged...
by Madeleine Penney | Sep 6, 2017 | Press Release
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben Willmott at Teleopti In the next five years exceptional customer service will outpace products and price when it comes to corporate success. Shep Hyken, in a...
by Madeleine Penney | Feb 22, 2017 | Press Release
Olle Düring, CEO of Teleopti outlines three steps to put the Voice of the Employee at the heart of your contact center According to world-leading industry analysts Gartner,[i] “organizations need to assess the potential needs, expectations and aspirations of the next...
by Madeleine Penney | Jan 25, 2017 | Press Release
Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres. According to ContactBabel’s UK & US Contact Centre HR & Operational Benchmarking Reports, agent attrition...
by Madeleine Penney | Dec 7, 2016 | Press Release
Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all over the world. What makes some of them more successful than others? It’s fair to say...
