by Madeleine Penney | Feb 16, 2017 | Press Release
Three Steps to letting go gracefully from Colin Hay of Intelecom There was a time when leadership styles centred entirely on principles of ‘command and control’ where staff were there to do as they were told without asking too many questions. Thankfully, management...
by Madeleine Penney | Nov 16, 2016 | Press Release
Children’s clothing retailer wins “Best Independent Multichannel Operator” for outstanding commercial success across multichannel retail operations Eurostop congratulates Base Childrenswear, UK retailer of designer children’s clothing on winning the hotly contested...
by Madeleine Penney | Oct 13, 2016 | Press Release
New Term – New Customers. Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders Young people today make up the fastest-growing and most...
by Madeleine Penney | Sep 29, 2016 | Press Release
Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer look at Average Handle Times in multi-channel contact centres With all the talk of Customer Experience Management and Customer Effort, it’s easy to forget that customer service managers don’t...
by Madeleine Penney | Sep 27, 2016 | Press Release
Independent clothing retailer invests in latest connected warehouse and store systems Eurostop, a leading supplier to fashion, footwear and lifestyle sectors, has announced that Robert Goddard, an independent clothing retailer will be using Eurostop’s connected retail...
