by Madeleine Penney | Sep 6, 2017 | Press Release
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben Willmott at Teleopti In the next five years exceptional customer service will outpace products and price when it comes to corporate success. Shep Hyken, in a...
by Madeleine Penney | Sep 4, 2017 | Press Release
Andrew Carwardine, Managing Director of Dynama shows how automation offers a route to effective compliance management Regulations such as those set out by The Health and Safety at Work Act (commonly referred to as the 1974 Act or HASAWA) go a long way towards...
by Madeleine Penney | Aug 16, 2017 | Press Release
London, UK – Dynama has announced that its commercially proven resource planning and workforce optimisation software has been accepted onto the latest iteration of the Government’s Digital Marketplace, G-Cloud 9. Dynama’s technology and services enable public...
by Madeleine Penney | Jul 13, 2017 | Press Release
Nick Smith at Teleopti gives 3 compelling reasons why RTA is here to stay Scheduling disruptions are an everyday occurrence for frontline operations and a major headache for contact center leaders everywhere. Employees call in sick or run late to their shift, the...
by Madeleine Penney | Jul 6, 2017 | Press Release
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the contact center? Rebecca Philp at Teleopti, weighs up the two options on offer As the contact-center world moves further and further into an...
