by Madeleine Penney | May 18, 2017 | Press Release
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must always be considered in parallel. Brandon contemplates the need to react to change and nurture the agent’s journey to create exceptional customer journeys. The world of...
by Madeleine Penney | May 10, 2017 | Press Release
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, at Teleopti explores the options Look around you, we all lead busy lives where time is of the...
by Madeleine Penney | Apr 11, 2017 | Press Release
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success One of the common myths...
by Madeleine Penney | Apr 11, 2017 | Press Release
Andrew Carwardine, Worldwide Managing Director at Dynama outlines 10 reasons to make technology the great enabler, opening the door to successful resource optimization in many of the world’s most challenging environments Resource optimization is far from...
by Madeleine Penney | Mar 16, 2017 | Press Release
According to Crispin Jessop at Dynama successful projects start from within. Here, he reveals seven tips to keeping one step ahead of the competition with an effective training matrix You know that running a successful offshore business is a complicated and...
