by Madeleine Penney | Oct 13, 2016 | Press Release
New Term – New Customers. Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders Young people today make up the fastest-growing and most...
by Madeleine Penney | Oct 12, 2016 | Press Release
Allocate Software, a provider of Defence, Maritime and Healthcare complex workforce and organisational optimisation software, has opened a new office in Canberra, Australia to support the company’s continued growth in its defence and maritime business. Allocate’s...
by Madeleine Penney | Oct 4, 2016 | Press Release
Teleopti announced today that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management (WFM) technology to create efficient, flexible schedules for nearly 800 sales and customer service advisors to provide a...
by Madeleine Penney | Sep 27, 2016 | Press Release
September has that “back to school” feeling and Ben Willmott of Teleopti recommends three simple workforce management strategies to attract the brightest young talent and keep ahead of the competition According to current estimates more than 1.1 million[i] people are...
by Madeleine Penney | Sep 20, 2016 | Press Release
Dave Hoekstra of Teleopti takes a closer look at three simple tips for return on investment (ROI) on Workforce Management (WFM) How can you leverage workforce management (WFM) to make quick-and-easy wins for your return on investment (ROI)? I would like to share...
